We ship internationally to all countries except Cuba, Iran, Iraq, Crimea, Syria, and North Korea. We cannot ship orders to these destinations due to legal restrictions or shipping carrier limitations.

All our products are stocked both in the US and in Europe – customers from both locations can enjoy the same, complete garment selection. Any unforeseen shortages are usually resolved within 1-2 business days. If your order contains an item currently out of stock, we will get in touch with you to work out the best way to move forward. 

Before we can send out your order we have to prepare it, inspect it, package it, and double-check it – a process called fulfillment. After fulfillment has been completed, we ship out the order to your address using your chose shipping method. 

98% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less. 

To guarantee you the best shipping price, we offer live shipping rates (carrier-calculated rates) and orders are sent out with the most affordable carrier available at the time for a given shipping method. You will always get the best price as offered in the moment by our carriers. 

For orders shipped from our Europe location to a European destination, the average delivery time is 5-10 business days after fulfillment, though on average they can be delivered even faster. The average delivery time for orders shipped from our Europe location to non-EU regions is 10-20 business days.

Orders from Europe are shipped out from Riga, Latvia. 

We will ship out an order from Europe when that is the most convenient and fastest way to get your order to you. Multiple factors affect whether an order can be fulfilled and shipped from our Europe location. These factors include product type availability, stock availability, and shipping address. Order routing happens automatically so the branch that’s the best fit will fulfill an order.

We don’t guarantee all orders shipping to a specific country will always ship from our Europe location, but our Europe location will aim to fulfill all orders which are shipping to Europe, which includes:

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.

Our Europe location may also fulfill orders being shipped to the following countries:

Worldwide: Armenia, Azerbaijan, Bahrain, China, Georgia, Hong Kong, Indonesia, India, Israel, Japan, Jordan, Kazakhstan, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mongolia, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Qatar, Anguilla, Antigua and Barbuda, Argentina, Brazil, Chile, Colombia, Dominica, Greenland, Jamaica, Paraguay, Peru, Suriname, Uruguay, Venezuela, Benin, Botswana, Cameroon, Cape Verde, Congo, Egypt, Eritrea, Ghana, Kenya, Mali, Mauritius, Morocco, Mozambique, Namibia, Nigeria, Seychelles, South Africa, Tanzania, Tunisia.

We may route orders through our US location with the goal of getting your order to you in the fastest way possible, but orders travelling to Europe will always be fulfilled at our European location with the goal of minimizing customs and storage fees.

Products that are fulfilled in Mexico ship out from the US.

We transport all orders to a distribution center in San Diego, and then they’re shipped out from there. For that reason, we can offer the same shipping rates as we do in LA.

The only exception is that we don’t offer overnight shipping from Mexico.

You can upgrade your shipping speed after submitting an order. Simply get in touch with us and we will get things rolling. 

Orders shipping with the overnight, express, and standard methods will always have tracking available. Meanwhile, orders shipped out with the economy, no rush, or flat rate method may not have tracking available.

If you have selected a shipping method which includes tracking, the tracking numbers will be reflected in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

If you have selected a shipping method which includes tracking but have yet to receive your tracking number, please get in touch with us. 

The poly bags used in our packaging are recyclable, low-density, FDA and USDA compliant polyethylene. 

You are ultimately responsible for all customs and postage fees incurred by your package as it makes its way to you. We will do our best to send your order from the location which will give you the fastest shipping and the lowest, if any, fees. If you have special requirements regarding shipping your order please get in touch with us.  

We normally print our shipping labels in USD, but for orders fulfilled in Europe we print the shipping label value in EUR so it’s easier and faster to go through customs checkpoints and mail sorting centers within Europe.

It is very important that you check and double-check the shipping address you provide. If you notice a mistake, please notify us right away so we can try to ratify the situation and update the courier.

If the provided address is wrong or the package is unclaimed at customs or refused by you and the order is sent back to our fulfillment facility, additional shipping fees will need to be applied before we can send out the order again. 

If the package is not returned to us by the courier, we would need to rebook the entire order before we could send it again. 

We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

All claims for packages lost in transit must be submitted no later than 2 weeks after the estimated delivery date.

IF YOUR PACKAGES DO GET LOST IN TRANSIT, THE SHIPPING ADDRESS WAS 100% CORRECT and you have submitted a claim within 4 weeks of the delivery date, WE’LL SHIP OUT A NEW replacement ORDER WITH TRACKING. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good if you could shows us you have gotten in touch with your local post office to try and locate the lost order.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.