Terms and Conditions
Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘BRONYA’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company BRONYA. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and BRONYA as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
BRONYA is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete.
BRONYA takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on BRONYA are shown in EUR and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again.
BRONYA currently offers two ways to pay for your order, PayPal and Stripe. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (BRONYA is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal and Stripe for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed.
BRONYA does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
BASED ON WHERE IN THE WORLD YOU ARE ORDERING TO, WE WILL TRY TO SHIP YOUR ORDER OUT FROM THE MOST CONVENIENT LOCATION BY CHOOSING BETWEEN OUR US, EUROPE, AND MEXICO LOCATIONS. THERE ARE MULTIPLE FACTORS THAT CAN AFFECT WHETHER AN ORDER IS FULFILLED AND SHIPPED FROM OUR EUROPE, US, OR MEXICO LOCATIONS (INCLUDING PRODUCT AVAILABILITY, SHIPPING ADDRESS, ETC). ORDER ROUTING HAPPENS AUTOMATICALLY SO THE BRANCH THAT’S THE BEST FIT FOR YOUR SPECIFIC ORDER WILL FULFILL IT.
WE SHIP INTERNATIONALLY TO ALL COUNTRIES EXCEPT CUBA, IRAN, IRAQ, CRIMEA, SYRIA, AND NORTH KOREA. WE CANNOT SHIP ORDERS TO THESE DESTINATIONS DUE TO LEGAL RESTRICTIONS OR SHIPPING CARRIER LIMITATIONS.
ORDERS FROM EUROPE ARE SHIPPED OUT FROM RIGA, LATVIA.
WE WILL SHIP OUT AN ORDER FROM EUROPE WHEN THAT IS THE MOST CONVENIENT AND FASTEST WAY TO GET YOUR ORDER TO YOU. MULTIPLE FACTORS AFFECT WHETHER AN ORDER CAN BE FULFILLED AND SHIPPED FROM OUR EUROPE LOCATION. THESE FACTORS INCLUDE PRODUCT TYPE AVAILABILITY, STOCK AVAILABILITY, AND SHIPPING ADDRESS. ORDER ROUTING HAPPENS AUTOMATICALLY SO THE BRANCH THAT’S THE BEST FIT WILL FULFILL AN ORDER.
WE DON’T GUARANTEE ALL ORDERS SHIPPING TO A SPECIFIC COUNTRY WILL ALWAYS SHIP FROM OUR EUROPE LOCATION, BUT OUR EUROPE LOCATION WILL AIM TO FULFILL ALL ORDERS WHICH ARE SHIPPING TO EUROPE, WHICH INCLUDES:
ALBANIA, ANDORRA, AUSTRIA, BELARUS, BELGIUM, BOSNIA AND HERZEGOVINA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FAROE ISLANDS, FINLAND, FRANCE, GERMANY, GIBRALTAR, GREECE, GUERNSEY, HUNGARY, ICELAND, IRELAND, ITALY, JERSEY, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACEDONIA, MALTA, MOLDOVA, MONACO, MONTENEGRO, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, RUSSIAN FEDERATION, SAN MARINO, SERBIA, SLOVAKIA, SLOVENIA, SPAIN, SVALBARD AND JAN MAYEN, SWEDEN, SWITZERLAND, UKRAINE, UNITED KINGDOM, VATICAN CITY.
OUR EUROPE LOCATION MAY ALSO FULFILL ORDERS BEING SHIPPED TO THE FOLLOWING COUNTRIES:
WORLDWIDE: ARMENIA, AZERBAIJAN, BAHRAIN, CHINA, GEORGIA, HONG KONG, INDONESIA, INDIA, ISRAEL, JAPAN, JORDAN, KAZAKHSTAN, KOREA, KUWAIT, KYRGYZSTAN, LEBANON, MACAO, MALAYSIA, MONGOLIA, OMAN, PAKISTAN, PHILIPPINES, SAUDI ARABIA, SINGAPORE, SRI LANKA, TAIWAN, TAJIKISTAN, THAILAND, TURKEY, TURKMENISTAN, UNITED ARAB EMIRATES, UZBEKISTAN, VIETNAM, YEMEN, QATAR, ANGUILLA, ANTIGUA AND BARBUDA, ARGENTINA, BRAZIL, CHILE, COLOMBIA, DOMINICA, GREENLAND, JAMAICA, PARAGUAY, PERU, SURINAME, URUGUAY, VENEZUELA, BENIN, BOTSWANA, CAMEROON, CAPE VERDE, CONGO, EGYPT, ERITREA, GHANA, KENYA, MALI, MAURITIUS, MOROCCO, MOZAMBIQUE, NAMIBIA, NIGERIA, SEYCHELLES, SOUTH AFRICA, TANZANIA, TUNISIA.
WE MAY ROUTE ORDERS THROUGH OUR US LOCATION WITH THE GOAL OF GETTING YOUR ORDER TO YOU IN THE FASTEST WAY POSSIBLE, BUT ORDERS TRAVELLING TO EUROPE WILL ALWAYS BE FULFILLED AT OUR EUROPEAN LOCATION WITH THE GOAL OF MINIMIZING CUSTOMS AND STORAGE FEES.
YOU ARE ULTIMATELY RESPONSIBLE FOR ALL CUSTOMS AND POSTAGE FEES INCURRED BY YOUR PACKAGE AS IT MAKES ITS WAY TO YOU. WE WILL DO OUR BEST TO SEND YOUR ORDER FROM THE LOCATION WHICH WILL GIVE YOU THE FASTEST SHIPPING AND THE LOWEST, IF ANY, FEES. IF YOU HAVE SPECIAL REQUIREMENTS REGARDING SHIPPING YOUR ORDER PLEASE GET IN TOUCH WITH US.
IT IS VERY IMPORTANT THAT YOU CHECK AND DOUBLE-CHECK THE SHIPPING ADDRESS YOU PROVIDE. IF YOU NOTICE A MISTAKE, PLEASE NOTIFY US RIGHT AWAY SO WE CAN TRY TO RATIFY THE SITUATION AND UPDATE THE COURIER.
IF THE PROVIDED ADDRESS IS WRONG OR THE PACKAGE IS UNCLAIMED AT CUSTOMS OR REFUSED BY YOU AND THE ORDER IS SENT BACK TO OUR FULFILLMENT FACILITY, ADDITIONAL SHIPPING FEES WILL NEED TO BE APPLIED BEFORE WE CAN SEND OUT THE ORDER AGAIN.
IF THE PACKAGE IS NOT RETURNED TO US BY THE COURIER, WE WOULD NEED TO REBOOK THE ENTIRE ORDER BEFORE WE COULD SEND IT AGAIN.
PLEASE READ THE ADDITIONAL INFORMATION ABOUT THE WAY WE HANDLE DELIVERIES on our FAQ PAGE. the information presented on the faq page is a part of this terms and conditions agreement.
Right of Return
IF YOU NOTICE AN ISSUE ON THE PRODUCTS OR ANYTHING ELSE ON THE ORDER, PLEASE CONTACT US. CLAIMS DEEMED AN ERROR ON OUR PART ARE COVERED AT OUR EXPENSE. ANY CLAIMS FOR MISPRINTED/DAMAGED/DEFECTIVE ITEMS MUST BE SUBMITTED WITHIN 2 WEEKS AFTER THE PRODUCT HAS BEEN RECEIVED. FOR PACKAGES LOST IN TRANSIT, ALL CLAIMS MUST BE SUBMITTED NO LATER THAN 2 WEEKS AFTER THE ESTIMATED DELIVERY DATE.
WE KINDLY REQUEST PHOTO VERIFICATION OF THE DAMAGED GOODS SENT TO OUR CONTACT EMAIL ADDRESS. WE WILL GLADLY SEND A REPLACEMENT AT ABSOLUTELY NO COST TO YOU. ANY RETURNS OR PROBLEMS THAT OCCUR BECAUSE OF AN ERROR ON OUR PART WILL BE HANDLED AT OUR EXPENSE.
IF YOU WOULD LIKE TO EXCHANGE OR RETURN A PRODUCT WITHOUT ANY DEFECT OR DUE TO A WRONG SIZE BEING ORDERED OR DUE TO BUYERS REMORSE, WE WOULD NOT BE ABLE TO PROVIDE A REPLACEMENT OR A REFUND. PLEASE GET IN TOUCH WITH US TO EXPLORE TOGETHER IF THERE IS ANYTHING WHICH WE COULD DO TO RATIFY THE SITUATION. WE PLEDGE TO ACT IN GOOD FAITH AND TO WORK TOGETHER TO REACH A MUTUALLY SATISFACTORY SOLUTION. WE HOPE TO BE ABLE TO PROVIDE A MORE FAVORABLE RETURNS POLICY IN THE FUTURE.
IF YOU PROVIDE AN ADDRESS THAT IS CONSIDERED INSUFFICIENT BY THE COURIER, THE SHIPMENT WILL BE RETURNED TO OUR FACILITY. YOU WILL BE LIABLE FOR RESHIPMENT COSTS ONCE WE HAVE CONFIRMED AN UPDATED ADDRESS WITH YOU.
SHIPMENTS THAT GO UNCLAIMED ARE RETURNED TO OUR FACILITY AND YOU WILL BE LIABLE FOR THE COST OF A RESHIPMENT.
PLEASE READ THE ADDITIONAL INFORMATION ABOUT THE WAY WE HANDLE returns ON OUR FAQ PAGE. THE INFORMATION PRESENTED ON THE FAQ PAGE IS A PART OF THIS TERMS AND CONDITIONS AGREEMENT.
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your orders and for billing, therefore failure to provide these details will result in the cancellation of your order. By ordering from the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You can at any time make a request to BRONYA to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
All the content on BRONYA website (illustrations, texts, names, brand names, images and videos) is the property of BRONYA. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by BRONYA. All information, content and files is protected by International law concerning intellectual ownership and copyright. BRONYA cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
BRONYA will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of BRONYA to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and BRONYA, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by BRONYA customers are screened and moderated by BRONYA . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary, etc.), BRONYA reserves the right to refuse or modify it.